AI-Powered Sales Training with Voice-Based LLM Conversations
Industries
Enterprise Solutions
Services
AI Agent Development, Backend Engineering, Cloud Deployment
Tools We used
Python, Flask, SQLAlchemy, LangChain, OpenAI LLMs, LiveKit, VAPI, Postgres, Docker, AWS, GitHub Pipelines
30%
Lower Operational Costs
40%
Faster Service Delivery
100%
HIPAA-Compliant Cloud
Challenges We Resolved
- Lack of Realistic Sales Training Tools: Traditional training methods were limited to static scripts and role-play exercises, leaving agents unprepared for dynamic customer conversations.
- Insecure & Fragmented User Management: Existing systems lacked enterprise-grade security, offering no robust authentication, password recovery, or profile management.
- Manual Persona Management: Trainers had difficulty creating, editing, and managing customer profiles, restricting flexibility in training scenarios.
- Scalability & Reliability Gaps: Without proper cloud infrastructure, the system could not ensure high availability, performance monitoring, or automated backups.
The client required a secure, scalable AI-powered platform capable of simulating real-world conversations and providing actionable feedback to sales agents.
WhizzBridge’s Solution
- End-to-End Backend Development: Designed and implemented secure APIs using Flask for authentication, persona CRUD operations, and AI interactions.
- Voice-Based AI Training Engine: Integrated LLMs with LiveKit and VAPI for voice-to-voice conversations, enabling agents to practice in realistic scenarios.
- Dynamic Feedback Mechanism: Leveraged LLMs for real-time response evaluation, helping sales reps refine their pitch and handling techniques.
- Robust Authentication & User Management: Built token-based authentication, email verification, role-based links, password reset flows, and profile management with encryption.
- Scalable Cloud Infrastructure: Migrated the database to AWS RDS with automated S3 backups, CI/CD pipelines, Nginx reverse proxy, and monitoring via Prometheus.
- Tracking & Analytics: Implemented hierarchical tracking for admins, managers, and sales reps, alongside detailed monitoring dashboards for performance insights.
Results We Achieved
- Enhanced Sales Training Effectiveness: Delivered a platform where agents could train through immersive AI-driven voice conversations.
- Secure & Scalable Architecture: Enterprise-grade authentication, encrypted communication, and AWS migration ensured compliance and scalability.
- Improved Training Flexibility: Trainers gained the ability to create and manage personas, tailoring scenarios for diverse sales challenges.
- Operational Efficiency & Reliability: Automated CI/CD, monitoring, and backup pipelines reduced downtime, streamlined deployment, and ensured business continuity.
The organization now benefits from a scalable AI-powered training engine, empowering sales teams to sharpen communication skills, improve customer handling, and boost conversion outcomes.
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