Building a Smart Voice AI-Powered Training Platform

Challenges

Need for Real-Time AI Conversations – The client needed a way to simulate realistic customer service calls using voice AI and LLMs.

Lack of Real-Time Feedback – Existing systems didn’t help agents correct mistakes during training.

Oversight Gaps – Admins and managers lacked visibility into individual and team performance.

The goal was to deliver a training platform that actually talked back — helping agents learn by doing, not just reading.

Developed a secure, AI-powered voice training platform with Flask and AWS.

Integrated Voice AI and LLMs to simulate dynamic, real-time conversations.

Enabled instant feedback to correct agent responses on the spot.

Built performance dashboards for agents, managers, and admins.

Implemented CI/CD pipelines for seamless deployment and reliability.

Real-Time Voice Training – Agents now train through interactive, AI-powered calls that mimic real customers.

Instant Learning – AI feedback during calls accelerates skill development.

Performance Visibility – Managers can track progress and outcomes through intuitive dashboards.

Whizzbridge helped us bring voice-based AI training to life — it’s like giving every agent their own virtual coach.