Empowering Enterprise Knowledge with Advanced Corporate AI Bots
Industries
Human Resources
Services
AI & ML Integration, Enterprise LLM Implementation
Tools We used
GPT-4, LLaMA 2, Sentence Transformers, Ada 2, ASR Whisper, SeamlessM4T, LangChain, PyPDF, tiktoken, Pinecone Vector DB
Challenges We Faced
- Expertise Bottlenecks Across Teams – Organizational knowledge was fragmented, and access to subject matter experts was limited and inconsistent.
- Inefficient Document Search – Employees spent excessive time navigating through internal portals and dense documentation to find relevant insights.
- Delayed Onboarding & Decision-Making – New hires faced slower ramp-up times, and teams lacked fast access to critical past learnings for faster decisions.
- Siloed Knowledge Systems – No centralized interface to harness company-wide knowledge across HR, operations, customer service, and strategic functions.
The client needed an AI-powered knowledge assistant to surface internal knowledge efficiently, democratize access to expertise, and reduce time-to-action.
WhizzBridge’s Solution
- LLM-Based Enterprise Bot Framework – Developed intelligent bots that scan, encode, and store data from internal portals, service logs, operational systems, and policy documents in a vector database using Pinecone.
- Contextual Query Resolution – Implemented LangChain pipelines to dynamically fetch relevant content and query GPT-4 or LLaMA 2 for precise, context-rich answers.
- Versatile Knowledge Applications:
Policy Document Summarization – Enabled staff and new hires to query dense documents for relevant information in natural language.
Meeting Intelligence – Used ASR tools to summarize and replay discussions for non-attendees.
Customer Sentiment Analysis – Analyzed service logs to surface major issues and customer concerns in real time. - Voice & Text Interaction – Enabled both written and spoken queries through Whisper and SeamlessM4T integration.
- Multi-Department Integration – Connected with HR, MDM, CRM, and operational data sources for broad utility.
Results We Achieved
- Faster Knowledge Access – Reduced search and information retrieval time across teams by automating discovery from historical and real-time data sources.
- Accelerated Onboarding – Helped new hires become productive faster by offering instant answers to policy and operational questions.
- Enhanced Customer Insight – Provided deeper understanding of customer sentiment and behavioral trends, informing better product and service strategies.
- Operational Efficiency – Eliminated dependency on individual experts for repeated information, fostering self-sufficiency across departments.
The client now benefits from a scalable, AI-first internal knowledge assistant that streamlines operations, improves employee productivity, and enhances customer-facing decisions.
